New York, NY (March 23, 2010) — Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, today announced that it has named Dan Gilbert as Executive Vice President, Operations and Customer Service. Mr. Gilbert will be responsible for managing the company’s warehousing and fulfillment to the 723 Barnes & Noble bookstores, Customer Service operations, the company’s BN.com direct-to-consumer operations, and the end-to-end supply chain for the company’s nook product line.
Mr. Gilbert joins Barnes & Noble from Cisco Systems where he was the Vice President of Customer Operations, leading a worldwide team responsible for managing over $30 billion in product and service orders annually. Prior to joining Cisco, Mr. Gilbert served as Vice President, Customer Service and Quality for Palm, Inc. Additionally, he has held the role of Director of Delivery Operations for the Webvan Group, and served as a consultant with A.T. Kearney, Andersen Consulting, and McKinsey & Company.
“Throughout his career Dan has successfully built supply chain and customer service capabilities that are efficient and deliver best-in-class customer experiences,” said William Lynch, CEO, Barnes & Noble Inc. “Dan is a perfect fit for Barnes & Noble as we leverage our world class brick and mortar stores to scale as a major e-commerce retailer and digital media company with multi-channel capabilities.”
“I could not be more pleased to be joining Barnes & Noble at such an exciting time in its history,” said Dan Gilbert, newly appointed EVP of Operations and Customer Service. “I look forward to helping to build efficient operations that deliver an unmatched customer experience.”
Mr. Gilbert graduated from the Massachusetts Institute of Technology with a Bachelor of Science degree in Economics.
|
About Barnes & Noble, Inc.
Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller and a Fortune 500 company, operates 723 bookstores in 50 states. Barnes & Noble College Booksellers, LLC, a wholly-owned subsidiary of Barnes & Noble, also operates 639 college bookstores serving nearly 4 million students and over 250,000 faculty members at colleges and universities across the United States. Barnes & Noble is the nation’s top bookseller brand for the seventh year in a row, as determined by a combination of the brand’s performance on familiarity, quality, and purchase intent; the top bookseller in quality for the second year in a row and the number two retailer in trust, according to the EquiTrend® Brand Study by Harris Interactive®. Barnes & Noble conducts its online business through Barnes & Noble.com (www.bn.com), one of the Web’s largest e-commerce sites, which also features hundreds of thousands of titles in its eBookstore (www.bn.com/ebooks). Customers can buy and read eBooks on a wide range of platforms, including nook(TM) by Barnes & Noble, the iPhone and iPod touch, BlackBerry® smartphones, as well as most Windows® and Mac® laptops or full-sized desktop computers.
General information on Barnes & Noble, Inc. can be obtained via the Internet by visiting the company’s corporate website: www.barnesandnobleinc.com.
nook(TM) is a trademark of Barnes & Noble, Inc.
Social Media Links:
Follow B&N on Twitter: www.bn.com/twitter
Become a fan of our Facebook Page: http://www.facebook.com/barnesandnoble
Subscribe to our channel: http://www.youtube.com/user/BNStudio
|
