If you have a question or need information that you cannot find on this site, contact the appropriate individual(s) below.  We recommend that you view our site map first, where we’ve listed the main sections and subsections of the site.

Customer Service

• In Our Stores: If you have questions or comments about an experience in one of our stores, please contact the store manager, who will be glad to assist you.  To find contact information for the store nearest you, please use our online store locator.
  
  
• Online at Barnes & Noble.com: For inquiries regarding online orders placed at Barnes & Noble.com:
  
  telephone: (800) THE-BOOK
  e-mail: service@bn.com
  
  
• General Inquiries: For general questions or comments about Barnes & Noble, Inc.:
  
  Barnes & Noble, Inc.
  Customer Service Department
  122 Fifth Avenue, 2nd Floor
  New York, NY 10011
  
  telephone: (800) 422-7717
  e-mail: customerservice@bn.com
  fax: (212) 352-3660

Barnes & Noble Membership

• For inquiries regarding Barnes & Noble Membership:
  
  telephone: (866) 238-7323
  e-mail: membership@bn.com

Investor Relations

• For research analysts, shareholders, and others requiring financial information, contact:
  
  Andy Milevoj, Director of Investor Relations
  telephone: (212) 633-3489
  e-mail: amilevoj@bn.com

Media Relations

• For reporters seeking information about Barnes & Noble, Inc., contact:
  
  Mary Ellen Keating, Senior Vice President, Corporate Communications & Public Affairs
  telephone: (212) 633-3323
  e-mail: mkeating@bn.com 
  
  
• For reporters seeking information about Barnes & Noble.com, contact:
  
  Carolyn Brown, Director of Corporate Communications
  telephone: (212) 633-4062
  e-mail: cbrown@bn.com

Careers

• For professionals seeking a career with Barnes & Noble, Inc., contact Human Resources:
  
  e-mail: careersnyc@bn.com