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If you have a question or need information that you cannot find on this site, contact the appropriate individual(s) below.  We recommend that you view our site map first, where we’ve listed the main sections and subsections of the site.

Customer Service

  • In Our Stores: Our store managers are committed to ensuring that we deliver a superior experience for all our customers. If you have questions or comments about an experience in one of our stores, please contact the store manager, who will be glad to assist you. To find contact information for the store nearest you, please use our Store/Event Locator (www.bn.com/storelocator).

  • Orders at BN.com: For inquiries regarding online orders placed at BN.com and orders placed at our stores to ship to your home:

    Phone: (800) THE-BOOK
    Chat: https://www.barnesandnoble.com/chatwithus
    Email: nook@barnesandnoble.com  

  • NOOK Support: Get answers to any NOOK question from our NOOK experts:

    Phone: (800) THE-BOOK
    Chat: https://www.barnesandnoble.com/chatwithus
    Email: support@nook.com

  • General Inquiries: For general questions or comments about Barnes & Noble, Inc.:

    Barnes & Noble, Inc.
    P.O. Box 111
    Lyndhurst, NJ 07071

    Phone: (800) 962-6177
    Email: customerservice@bn.com
    Fax: (201) 559-6910

Barnes & Noble Membership

Investor Relations

  • For research analysts, shareholders, and others requiring financial information, contact:

    Andy Milevoj
    Vice President, Investor Relations
    Phone: (212) 633-3489
    Email: amilevoj@bn.com

Media Relations

  • For reporters seeking information about Barnes & Noble, Inc., contact:

    Mary Ellen Keating
    Senior Vice President, Corporate Communications & Public Affairs
    Phone: (212) 633-3323
    Email: mkeating@bn.com 

  • For reporters seeking information about Barnes & Noble.com, contact:

    Carolyn Brown
    Director of Corporate Communications
    Phone: (212) 633-4062
    Email: cbrown@bn.com

Careers

  • For professionals seeking a career with Barnes & Noble, Inc., visit our Careers page.