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CONTACTS:
Mary Ellen Keating
Senior Vice President
Corporate Communications
Barnes & Noble, Inc.
(212) 633-3323
mkeating@bn.com
Carolyn J. Brown
Director
Corporate Communications
Barnes & Noble, Inc.
(212) 633-4062
cbrown@bn.com |
| 04/16/2009 |
| Barnes & Noble Opens State-of-the-Art Customer Service Center in Lyndhurst, NJ |
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New York, New York – April 16, 2009 – Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, announced today the opening of its new Customer Service Center. The 30,000-square-foot facility located in Lyndhurst, New Jersey, formerly located in nearby Secaucus, will employ 200 customer care professionals and features state-of-the-art technology and training facilities. Service center representatives will handle inquiries from customers of both Barnes & Noble stores and Barnes & Noble.com (ww.bn.com).
“While the trend at many consumer companies is to outsource call center operations, we are proud to make this significant investment in both technology and in our people that not only keeps jobs in our country, but right in our own backyard,” said William Lynch, president of Barnes & Noble.com. “Exceptional customer service is why the Barnes & Noble brand consistently ranks number one in consumer satisfaction for online and traditional retail. This new facility will allow us to continue our commitment to offer the best service to both our store and online customers.”
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About Barnes & Noble, Inc.
Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller and a Fortune 500 company, operates 778 bookstores in 50 states. Barnes & Noble is the nation’s top bookseller in quality, and for the fifth year in a row, the top bookseller brand, as determined by a combination of the brand’s performance on familiarity, quality, and purchase intent, according to the EquiTrend® Brand Study by Harris Interactive®. Barnes & Noble conducts its online business through Barnes & Noble.com (www.bn.com), one of the Web’s largest e-commerce sites.
General information on Barnes & Noble, Inc. can be obtained via the Internet by visiting the company’s corporate website: www.barnesandnobleinc.com.
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